Cancellation Policy
At PINNACLE DYNAMIC SDN BHD 202501002560 (1603973-D), we understand that plans can change. If you need to cancel your order, please review the following policy.
1. Cancellation Eligibility
- Cancellation requests must be submitted as soon as possible after placing your order.
- Orders may be cancelled only if they have not yet been processed, packed, or shipped.
- Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.
- All cancellation requests are subject to confirmation by our customer service team.
2. Orders Already Shipped
Once your order has been shipped, we are unable to guarantee cancellation.
If you no longer require the product after dispatch, you may need to receive the item first and submit a request under our Return & Exchange Policy, where applicable.
3. Refunds for Cancelled Orders
For approved cancellations where payment has already been made:
- Refunds will normally be issued to the original payment method.
- Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
- Customers will be notified once the refund has been processed.
4. Incorrect or Duplicate Orders
If you accidentally place an order with incorrect information or purchase the same product more than once, please contact us immediately.
We will make reasonable efforts to assist with cancellation or amendment before the order enters the processing stage.
5. Cancellation by Us
We reserve the right to cancel an order when necessary, including in circumstances such as:
- Product being unavailable or out of stock
- Incorrect pricing or product information
- Payment verification issues
- Suspected fraudulent or unauthorized transactions
- Incorrect or restricted delivery information
- Circumstances beyond our reasonable control
Where payment has already been received, an eligible refund will be arranged.
6. How to Request a Cancellation
To request an order cancellation, please provide:
- Order Number
- Customer Name
- Contact Number
- Reason for Cancellation
Please contact us as soon as possible so that we can check whether your order is still eligible for cancellation.
Contact Us
Email: pinnacle-dynamic@outlook.com
Phone: +6011-1281 7280
Important Note
Submitting a cancellation request does not automatically guarantee that the order can be cancelled. Cancellation depends on the current processing and shipping status of your order.