Terms & Conditions

Welcome to PINNACLE DYNAMIC SDN BHD 202501002560 (1603973-D). We are committed to providing our customers with a reliable and transparent online shopping experience.

By accessing our website, using our services, or placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read the following terms carefully before making a purchase.

1. General Information

These Terms & Conditions govern your use of our website and the purchase of products from PINNACLE DYNAMIC SDN BHD.

By using our website or placing an order, you agree that:

  • You will use our website only for lawful purposes.
  • The information you provide during checkout is accurate and complete.
  • You will comply with these Terms & Conditions and our other applicable policies.
  • You are at least 18 years old, or you have the consent of a parent or legal guardian to use our services.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once posted on our website.

2. Products & Availability

We make every reasonable effort to ensure that our product descriptions, images, specifications, and availability are accurate.

However:

  • All products are subject to availability.
  • We reserve the right to discontinue or modify any product without prior notice.
  • Product images are for illustration purposes and may vary slightly from the actual product.
  • Colors may appear different depending on your device, monitor, lighting, or screen settings.
  • Product specifications may be updated from time to time without prior notice.

3. Pricing & Payment

  • All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
  • Prices may be changed at any time without prior notice.
  • Full payment must be successfully received before an order is processed.
  • We accept the payment methods displayed and available during checkout.
  • Payments may be processed through secure third-party payment gateways.

We reserve the right to refuse or cancel an order in cases involving payment issues, incorrect pricing, product availability, suspected fraud, or other circumstances beyond our reasonable control.

4. Shipping & Delivery

Orders will be shipped to the delivery address provided during checkout.

Please ensure that your shipping information is complete and accurate.

  • Delivery times are estimates and may vary depending on your location and courier service.
  • Delays may occur due to public holidays, weather conditions, courier operations, peak seasons, or other external circumstances.
  • Incorrect or incomplete addresses may result in delivery delays or additional charges.
  • We are not responsible for delays caused by third-party courier providers after the order has been handed over for delivery.

Please refer to our Shipping Policy for more information about delivery arrangements.

5. Returns, Refunds & Exchanges

We want our customers to have a positive shopping experience.

Returns, refunds, and exchanges are subject to our applicable policies.

  • Customers must meet the eligibility requirements stated in our Return Policy.
  • Items should generally be returned in their original condition and packaging where applicable.
  • Customers should contact us promptly if they receive a defective, damaged, or incorrect item.
  • Refunds, where approved, will be processed according to our applicable refund policy.

Please refer to our Return, Refund & Exchange Policy for complete details.

6. Warranty & Product Liability

Where applicable, certain products may be covered by a manufacturer’s warranty.

Unless otherwise stated:

  • Warranty coverage is subject to the manufacturer’s terms and conditions.
  • We are not responsible for damage caused by improper installation, misuse, negligence, unauthorized modification, or failure to follow product instructions.
  • Customers are responsible for ensuring that products are suitable for their intended vehicle or application.
  • Our liability, where applicable, shall be limited to the value of the affected product, subject to applicable Malaysian law.

7. Intellectual Property

All content displayed on this website, including:

  • Logos and trademarks
  • Product images
  • Product descriptions
  • Text and graphics
  • Website design and layout
  • Promotional materials

is owned by PINNACLE DYNAMIC SDN BHD or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any website content without our prior written permission.

8. Privacy & Data Protection

Your privacy is important to us.

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

We may collect and process information where necessary to process orders, arrange deliveries, provide customer support, process payments, and improve our services.

9. Prohibited Activities

When using our website, you agree not to:

  • Use our website for unlawful or fraudulent purposes.
  • Provide false, misleading, or unauthorized information.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or functionality of our website.
  • Introduce viruses, malware, or other harmful code.
  • Copy or misuse our website content without permission.
  • Use our services in a way that violates applicable Malaysian laws or regulations.

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute, claim, or disagreement arising from or relating to these Terms & Conditions, your use of our website, or any purchase made from us shall be subject to the applicable jurisdiction of the courts of Malaysia.

11. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any changes will be posted on this page and will take effect upon publication.

Your continued use of our website or services after the updated terms have been posted constitutes your acceptance of the revised Terms & Conditions.

12. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:

PINNACLE DYNAMIC SDN BHD
Email: pinnacle-dynamic@outlook.com
Phone: +6011-1281 7280